Terms of Service

Last updated: August 6, 2026

By accessing or using Viperbee hosting services ("Services"), you agree to be bound by these Terms of Service. Please read them carefully.

1. Account Registration

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

2. Acceptable Use

You agree not to use Viperbee services to host or distribute:

  • Illegal content, copyrighted material without permission, or malware
  • Phishing pages, spam mailers, or fraudulent content
  • Adult content involving minors, hate speech, or content that violates Indian law
  • Cryptocurrency miners, IRC bots, or resource-abusive scripts on shared hosting

Violations may result in immediate suspension without refund.

3. Billing & Payment

Services are billed in advance on a monthly, quarterly, annual, or multi-year basis as selected at checkout. Payments are non-refundable except as expressly stated in our money-back guarantee. Renewals are processed automatically using your stored payment method unless cancelled at least 24 hours before the renewal date.

4. Money-Back Guarantee

Shared hosting plans include a 30-day money-back guarantee. Domain registrations, SSL certificates, dedicated IPs, and migration fees are non-refundable. Refund requests must be submitted via support ticket.

5. Uptime & Service Level

Viperbee targets 99.9% network uptime. If we fail to meet this in any calendar month, eligible customers may request a service credit equal to one day of hosting per hour of qualifying downtime, up to a maximum of 30 days.

6. Resource Usage

Unlimited plans are subject to fair-use policy. Accounts consuming disproportionate CPU, RAM, or I/O resources may be asked to upgrade to a VPS or dedicated plan.

7. Data Backups

We perform daily off-site backups as a courtesy. You remain solely responsible for maintaining your own backups of all content stored on our servers.

8. Suspension & Termination

We reserve the right to suspend or terminate accounts for violation of these terms, non-payment, or activity that threatens the stability or security of our network.

9. Limitation of Liability

Viperbee's total liability for any claim arising out of these Terms or your use of the Services is limited to the amount you paid for the Services in the three months preceding the claim.

10. Changes to Terms

We may update these Terms periodically. Continued use of the Services after changes constitutes acceptance of the revised Terms.

11. Contact

For questions about these Terms, please contact our support team.