Privacy Policy

Last updated: August 6, 2026

Viperbee ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and the rights you have over it.

1. Information We Collect

  • Account data: name, email, phone, billing address, and company details provided at signup.
  • Payment data: processed by PCI-DSS compliant gateways (Razorpay, Stripe, PayPal). We never store full card numbers on our servers.
  • Service data: server logs, IP addresses, browser type, and timestamps used for security and abuse prevention.
  • Support data: ticket conversations and attachments shared while resolving your issues.

2. How We Use Your Information

  • To provide, maintain, and improve our hosting services
  • To process payments, send invoices, and handle renewals
  • To respond to support requests and send service notifications
  • To detect, prevent, and respond to fraud or abuse
  • To comply with legal obligations under Indian law

3. Cookies

We use first-party cookies to keep you logged in, remember preferences, and measure site performance. You can disable cookies in your browser, but parts of the dashboard may not function correctly.

4. Data Sharing

We do not sell your personal data. We share information only with:

  • Payment processors strictly for completing transactions
  • Domain registrars (for domains you purchase through us)
  • Email and SMS providers used to deliver service notifications
  • Law enforcement when required by a valid legal request

5. Data Retention

Account and billing records are retained for as long as your account is active and for up to 7 years afterward to meet tax and audit requirements. Server backups are kept for 30 days.

6. Security

We use TLS encryption in transit, AES-256 at rest for sensitive fields, hardened firewalls, intrusion detection, and regular third-party security audits to protect your data.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing our support team. We will respond within 30 days.

8. Children

Viperbee services are not directed at children under 18. We do not knowingly collect personal information from minors.

9. Changes

We may update this policy from time to time. Material changes will be communicated via email or a notice on this page.

10. Contact

For privacy questions, please contact us.